SMS Matka Privacy Policy — Your Data, Our Responsibility

1 Introduction

SMS Matka ("we", "us", "the platform") takes your privacy seriously. This privacy policy explains how we collect your personal information, what we use it for, and how we keep it secure.

By using https://smsmatka.bet, you agree to this Privacy Policy. We want this policy to be simple and easy to understand — so it's written in plain language rather than complex legal terminology.

We follow international data protection standards to keep your information secure. If this policy changes, we will notify you in a timely manner — so please review this page from time to time.

2 What Information We Collect

SMS Matka only collects information that is necessary to provide our services. We do not ask for anything beyond what is needed.

Directly Provided Information

Information you provide directly during registration and account use:

Automatically Collected Information

Certain information is collected automatically while you use the site:

• IP address and device information (phone model, operating system)
• Browser Type & Language Settings
• Time spent on site and pages visited
• Login activity, betting history, and transaction records
• Referral source (where you came from)

3 How We Use Your Information

SMS Matka uses your information only for specific, legitimate purposes. No data is ever used unnecessarily or excessively.

Primary Purposes of Use

• Account Management: To create, verify, and secure your account.
• Payment Processing: To accurately process deposits and withdrawals.
• Customer Support: To resolve your questions and support requests.
• Fraud Prevention: To detect unauthorised access and fraudulent activity.
• Legal Obligation: To meet regulatory requirements.
• Service Improvement: To analyse and improve the overall user experience.
• Promotional Notifications: To send you offers and updates only with your consent.

4 Data Sharing Policy

We never sell your personal information. However, in limited circumstances, data may be shared with third parties where necessary to deliver our services.

When Your Data Is Shared

• Payment Processors: With payment service providers such as bKash, Nagad, and Rocket — solely to process transactions.
• KYC Partner: With authorised service providers for identity verification.
• Legal Authorities: To government agencies under court order or legal obligation.
• Fraud Prevention: With security partners to prevent fraudulent activity.

When Your Data Is Not Shared

• Advertisers or marketing companies.
• Any other gaming platform.
• Any third party without your consent.

5 Cookie Policy

SMS Matka uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser.

Types of Cookies We Use

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

6 Data Retention Period

We retain your data only for as long as necessary or legally required.

• Account Information: While your account is active and for 5 years after closure.
• Transaction Records: Up to 7 years, as required by law.
• KYC Documents: Up to 5 years after account closure.
• Communication History: 2 years after resolution.
• Log Files: Up to 1 year for security purposes.

7 Your Rights

As an SMS Matka user, you have the following rights over your personal data. To exercise any of these rights, please contact our support team.

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information.
• Right to Erasure: Under certain circumstances, you can request that your information be deleted.
• Right to Restrict Processing: In certain cases, you can request that the processing of your data be restricted.
• Right to Portability: You can request your data in a machine-readable format.
• Right to Object: You can object to your data being used for marketing purposes at any time.
• Right to Withdraw Consent: You may withdraw any consent you have given at any time.

We will respond within 30 business days of receiving your request. For complex cases, this period may be extended, but we will notify you in advance.

8 Protection of Minors

SMS Matka is intended for users aged 18 and above only. We do not knowingly collect any information from minors.

Age is verified at registration. If we become aware that a minor's data has been collected inadvertently, we will delete it immediately and close the associated account.

9 Security Measures

SMS Matka uses industry-standard security technology to protect your data. Our security framework operates across multiple layers:

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall Protection: Advanced firewall protection to prevent unauthorised access.
• Regular Security Audits: Regular audits conducted by independent experts.
• Data Backup: Regular backups to prevent data loss.
• Staff Training: All our staff are trained in data protection.

That said, no internet transmission can be guaranteed 100% secure. You should also stay vigilant — use a strong password and never share it with anyone.

10 Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us:

• Email: support@smsmatka.bet
• Live Chat: Click the chat button in the bottom-right corner of the website.
• Help Center: /help-center

We aim to respond within 48 hours. Complex matters may take a little longer, but we will always keep you updated along the way.